Customers have a maximum of 15 days from the delivery date to request an exchange.

The product must be in perfect condition, with its original tags and packaging. Products that show signs of use will not be accepted.

No, Naranja Furcado only allows exchanges for size. Refunds will never be issued.

Purchases of promotional items only allow exchanges for size, not returns.

The customer must fully cover all shipping costs for exchanges or returns.

Naranja Furcado is not responsible for lost packages sent by the customer during the return or exchange process.